Jerry Burt - Real Food Company ["... I felt the need to tell you of the incredible results I've seen in my store..."]

Jerry Burt - Real Food Company [

"My name is Jerry Burt and I manage the Sausalito store for the Real Food Company - a five store chain of Natural Health Food grocery stores. Rarely do I put pen to paper, but in this case I felt the need to tell you of the incredible results I've seen in my store, with my staff and customers since I bought your Q-Link ClearWave 2 Systems.

As I said, my store is in Sausalito - just across the bay from San Francisco. The pace here in the Bay Area has increased dramatically over the past few years. Along with that increase has been a real increase in the stress of my customer base.  Everybody is always in a hurry and my staff could not ring up customers or answer questions fast enough for them.  I tried everything - playing soft music dimming the lights, creating more visual space, I even tried burning sage! Nothing was working and my staff was getting burnt out from all the customers' stress. As you can imagine this was causing ME, as a manager, problems, because from a customer service perspective, I felt that customers were leaving the store just as stressed out as when they walked in! I did not feel that I was giving them a HEALTHY and ENJOYABLE shopping experience.

After plugging in the ClearWave units, I noticed an IMMEDIATE difference in how my customers acted in the store. No longer did I hear loud impatient sighs coming from the check out lines and customers are much more polite to my staff and each other.  

Recently I have heard customers say "your store has some good energy" or " I can spend hours in your store."  These comments are music to my ears. I am pleased to report that my customers are having a great shopping experience and my staff are happier too. Your ClearWave System helped increase overall customer and staff satisfaction.

But what I did not expect was that my sales would also increase. Since May 1, 2000, the store has experienced the best end of the month totals in its 22 year history.  We have realized an unseasonably high 15% sales increase the past two months and July is looking just as strong - incidentally, the summer months are our slowest months. The ClearWave System paid for itself in 1 week.

So, Thank you CIarus for alerting me to the benefits of the Q-Link ClearWave 2 System. I believe I made one of my wisest investments."


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